Customer Care And Sales Administration Officer

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Job Description - Customer Care And Sales Administration Officer

Customer Care and Sales Administration Officer About the Company: Our clients journey started in 1955 when large home appliances first became a fixture in every household. Over the past 60 years, they have made it a point to change the lives of their customers with innovating products that both meet their needs and are more sustainable for the environment. Their desire to innovate for the good of their customers and the environment has already taken quite them a long way A global brand which operates in more than 135 countries today. About the role: The purpose of this role is to support sales administration and to help customers with their enquiries that come via multiple channels – phone, email and social media. You will be part of a small close-knit team. Some of the day-to-day responsibilities: Coordinating spare parts and product returns with retailers, ASCs and consumers Providing information and solutions to problems, from simple diagnostics over the phone, to following-up and doing what we say we will do, and escalating matters when appropriate to achieve resolution Follow-up and expediting backorders (incoming and outgoing) Transacting pro-rata changeovers where appropriate Maintain and update records of customer's transactions including details of comments, inquiries, complaints, and actions taken Booking service calls with Authorised Service Centres (ASC) Location and Days/ Hours: Ellerslie (Please note they are currently located in Parnell however will be moving offices to Ellerslie within the next 2 months) Standard business hours – Monday to Friday 9am -5.30pm Office based role About You: You must have experience in a similar office-based role and be able to hit the ground running with on the job training. Excellent communication skills – written and verbal. Resilience and the ability to turn a situation around on a call Great attention to details and administrative skills Can do attitude and accountable Knowledge and experience with multiple household appliances Free parking onsite Beautiful sustainable offices with a 5-star Green Star rating Supportive and inclusive work environment If this sounds like you then Apply now! Reference : BH-140839 Latest jobs listed in Call Centre & Customer Service Grow your customer service career in a supportive team environment Competitive base salary and growth opportunities for the right candidate Great temporary roles starting ASAP! Various temporary opportunities for experienced customer service Grow your customer service career in a supportive team environment Competitive base salary and growth opportunities for the right candidate Fixed term role with plenty of opportunity to grow your career Be a part of a growing New Zealand business within a fantastic team Skip the traffic – Penrose location About the company: Our client is a pioneer in their field, offering Fixed term role with plenty of opportunity to grow your career Be a part of a growing New Zealand business within a fantastic team Work for an established company specialising in health and wellness products. As part of the customer service team, you will play a vital role and aim to achieve an exceptional customer experience for callers on a wide range of issues and assist Monday to Friday 9am -5.30pm Some flexibility around work hours when required 100% office based in Rosedale North Shore The other day I was chatting to a client about the 'typical' job seeker profile of 2024. We were discussing candidate wish lists, and the similarities and differences when compared to previous years.… Working in recruitment over the last 7 years, I often notice a surge in candidates approaching me in the new year looking for new job opportunities. Employees come back from holiday and realise… #J-18808-Ljbffr
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