Number of Applicants
:000+
Ministry of Social Development
Contact Centre Services, Wellington (Work and Income & Senior Services)
Permanent Contracts 17th February 2025
If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you.
We are a fast paced, whanau focused, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients.
You will be the first point of contact for our clients and provide phone-based support to a range of people with various backgrounds, ages, and situations most in the providing them with assistance, tools, and support to access our services.
As a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples’ lives.
This will require you to lead with empathy and understanding to help navigate a range of queries. You will be responsible and involved in making important decisions to ensure that our people are given the right support to help them in their journey to be safe, strong, and independent.
Our training approach will enhance your existing skills to confidently work with our people primarily through inbound calls. What you do makes a difference!
To ensure success in this role we are looking for individuals with the following skills and attributes:
Total hours of work for the week are 37 hours and 55 minutes, although you are paid for 40 hours.
Our current standard hours of work are shifts of seven hours and 35 minutes per day between Monday-Friday 6:55am – 6:15pm and on Saturday 8:00am – 2:00pm.
Successful applicants will be working rostered duties across the 5-day week and one Saturday every four weeks – rosters are published 4 weeks in advance.
While these are our current standard hours, in certain circumstances (Civil Defence emergencies etc) the contracted hours of Monday-Saturday 6:30am – 10:00pm will be implemented.
We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so you could be contacted to attend at short notice.
Please note that due to internal system shutdowns over the Christmas and new year period, progression and contact between stages could be delayed.
Please upload your current CV and in place of a cover letter, you will be prompted to answer the questions below.
These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses (200-300 words).
Applications close: 5th January 2025
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
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