Front Office Team Leader

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Job Description - Front Office Team Leader

Front Office & Guest Services (Hospitality & Tourism)Quest Moonee Valley is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Moonee Valley is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out.Quest Moonee Valley is located in the vibrant area of Moonee Ponds, features 61 apartment hotel rooms that will see a refurbishment completed in September 2024.At Quest Moonee Valley, we're on the lookout for a new Front Office Team Leaderto join our team on a full-timebasis working 38 hours per week. For the right candidate a Front Office Supervisor or Front Office Manager role is also available.The RoleReporting to the General Manager, the role involves leading a small reception team, as well as hands-on reception tasks, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve sales targets, processing reservations and ensure full and accurate data capture, assisting corporate and leisure guests, and ensuring the smooth running of the reception team and function.Your team leadership activities will involve working closely with the General Manager on recruitment, rostering, training and leadership of the front office team to ensure high levels of work productivity and quality, positive employee engagement and retention, and strong alignment with Quest's established model and procedures.The Ideal CandidateWill demonstrate a passion for customer service, advanced skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, high standards of personal presentation, and strong leadership capabilities.Prior experience in a front office reception role in a hotel environment is essential, and prior experience with leading a team would be a distinct advantage.Qualifications in a business discipline or the hospitality, travel or tourism industries would be highly regarded.The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.The OpportunityThe role presents a great opportunity to work with a well-established, stable and friendly team under the banner of the highly successful and established Quest brand.Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friend's rates for leisure accommodation with Quest nationally and onsite parking, opportunities to participate in any number of events and learning and development activities.We look forward to seeing how you can lead with us at Quest Moonee Valley and where your leadership journey begins with every guest experience you create.Applications should include a letter of application and CV;Kindly note that only successful applicants will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Front Office Team Leader?How many years' experience do you have in the hospitality & tourism industry?Which of the following property management systems (PMS) do you have experience with?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have a current Police Check (National Police Certificate) for employment?Are you available to work on a rotating roster?Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.Don't provide your bank or credit card details when applying for jobs.Choose from thousands of courses delivered by leaders in education.#J-18808-Ljbffr
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