Guest Experience Host - Multiple Locations Full Time - Hiring Now

salary Salary :

$26 - 27 hourly

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Job Description - Guest Experience Host - Multiple Locations Full Time - Hiring Now

We are desiring to recruit a capable Guest Experience Host - Multiple Locations Full Time to join our incredible team at Sojourn Apartment Hotel in Newtown, Wellington.
Growing your career as a Full time Guest Experience Host - Multiple Locations Full Time is an outstanding opportunity to develop productive skills.
If you are strong in adaptability, decision-making and have the right work ethic for the job, then apply for the position of Guest Experience Host - Multiple Locations Full Time at Sojourn Apartment Hotel today!

About you

Do you like to make a difference? Do you want to be part of a winning team? 

Our guests are at the heart of everything we do. We have high standards, expectations and only the best will do when it comes to customer service. You will be highly motivated to do your best every day, display a positive attitude; and be a great team player. You will take pride in your work and have excellent attention to detail. Ideally you will have hospitality experience and have worked in a serviced apartments hotel front office. Your previous customer service experience, communication skills and passion for service will ensure you have the skills to succeed in this role. It will be important that you are confident, great with people and promote a positive team environment.

Your skills must include great organisational skills, coping under pressure, working unsupervised and multi-tasking. You will have experience using a PMS system; ideally RMS and be IT and technology savvy. As an ambassador for the hotel, you will have a natural ability to sell and maximise hotel revenue at every opportunity.

You need to be flexible and willing to work on rostered shifts including weekends, weekdays, nights and public holidays.

About us

Sojourn Apartment Hotels, are New Zealand owned and operated and have two Wellington locations; Sojourn Riddiford, located in Newtown opposite Wellington Hospital and Sojourn Ghuznee located in the City Centre.

  • They are rated # 1 and # 2 in Wellington on TripAdvisor 
  • Both hotels have a Qualmark 4 Star Plus in the Apartment grading, with a Silver Award for Tourism Sustainability.
  • Both hotels were recently awarded an 8.6/10 rating in the Booking.com Traveller Review Awards 2024.
  • Sojourn Riddiford was awarded the Tripadvisor Best of the Best Award 2024, placing 1st in New Zealand. 

About your responsibilities

We are looking for 1 permanent customer service superstar to embark on a new journey with us at the Sojourn Apartment Hotel- Riddiford.

  • Customer obsession
  • Hotel ambassador
  • Communicating with and greeting guests
  • Checking in and out guests
  • Up selling facilities and selling
  • Resolving queries and guest complaints
  • Making and amending reservations
  • Effectively communicate with and support other areas of the operation

About your benefits

  • Living Wage employer
  • You will be well rewarded, including incentives
  • On-going training and development
  • Opportunity to develop your hospitality skills
  • Uniform provided
  • Chance to be part of a winning team
  • Additional allowance for working night shifts
  • Pay rate $26-$27/ hour dependent on experience and role
  • Hours of work - a minimum of 32 and up to 48 hours per week

If this sounds like a journey you would like to come on, please submit your cv via the below button

The application will include these questions

  • What best describes your right to work in NZ?
  • Do you have hospitality experience?
  • Are you available for shift work and rotating rosters?
  • How many years’ experience do you have as a Guest experience host?

Benefits of working as a Guest Experience Host - Multiple Locations Full Time in Newtown, Wellington:


● Opportunity to Make a Difference
● Continuous Learning Opportunities
● Advantageous package
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