Retail Assistant Manager

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Your skills and compassion for others can find a home at Mercy Hospice.

Are you a warm-hearted, creative individual with a knack for retail? Do you thrive in a team environment and have a passion for making a difference? We’re seeking a part-time Retail Manager to work in our Mount Roskill store who will not only work hard but is enthusiastic about contributing to Mercy Hospice's success.

Our Retail Managers play an essential role in our wider team. You will help ensure the smooth running of a 7-day-a-week store and provide continuity in customer service, pricing, and community connection.

We have a part-time position available at the Mount Roskill store. This role is 56 hours per fortnight; 32 hours in the first week (Wednesday to Saturday), and 24 hours in the second week (Thursday to Saturday). There is also an opportunity to fill in extra shifts when other team members are on leave.

The role involves working alongside other paid staff and helping manage a team of dedicated and passionate volunteers. This role would suit someone who is passionate about op shopping, sustainable fashion, and is keen to contribute to an organization making a difference.

Ngā Awhina mōku / Benefits you will enjoy:

• Working with a wide range of unique and interesting inventory items
• Gaining expertise in product knowledge and pricing evaluation
• Building connection with customers and the community
• Being part of the dedicated, experienced, and fun retail team
• Working with our wonderful Mercy Hospice retail volunteers

Ngā kawenga matua o te mahi / Key responsibilities of the role:

• Support Store Management: Opening and closing store; volunteer management, donation sorting and pricing, and customer service.
• Shop Merchandising: Contribute to designing and implementing attractive and effective merchandise displays that enhance the shopping experience and maximize sales.
• Customer Engagement: Provide excellent customer service by greeting shoppers, addressing their needs, and resolving any issues in a friendly and professional manner.
• Team Collaboration: Work closely with the team, including volunteers and staff, to ensure smooth operations and a positive working environment.
• Operational Assistance: Help manage cash handling, store organization, and adherence to health and safety guidelines.

Ngā pūkenga e hiahiatia / Skills you’ll bring to the role:

• Previous experience in retail or similar, with a demonstrated flair for merchandising and creating inviting store environments.
• Strong interpersonal skills with the ability to interact effectively with customers, staff, and volunteers.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Proficiency with point-of-sale systems.
• A passion for Mercy Hospice’s mission and a desire to make a positive impact.

To apply for this role, please submit your CV and a Cover letter via our advert on Seek.

For a copy of the position description for this role, please email Hannah Roughton:

Your story could be part of ours

Mercy Hospice is an industry leader and has been delivering specialist palliative care for over 40 years. We have an in-patient unit and a community nursing team providing patient-centred palliative care to patients, families, and whānau within the Auckland catchment area.

Our mission and values have their roots in the work of our founder, Catherine McAuley of the Sisters of Mercy in Dublin, Ireland.

In the tradition of this heritage, we love working with people from all life stages, every culture, ethnicity, creed, and orientation.

We place staff wellbeing and teamwork at the core of your experience as an employee at Mercy.

The hospice flourishes today because of our staff, volunteers, and benefactors, who continue to uphold and live our mission and values.

Applications close when a suitable applicant has been found.