Position: Revenue Cycle Specialist (URGENT HIRING)
Location: Shanghai, China
Salary: P47,000 - 72,000 / month
FREE: Accommodation / Work Permit / Healthcare / Travel
1. Bachelor's Degree (Accounting, Finance etc.)
2. Minimum 2 years experience in Order Processing/Collections experience in a professional environment, in the Collections field or in a related field with general knowledge of collections and customer order processing
3. Fluent in English
- Process orders received through Salesforce
- Work with Sales team to resolve any outstanding customer requests
- Collect, manage and provide resolution of outstanding invoices on past due accounts primarily through emails and phone calls.
- Review accounts daily utilizing weekly generated aging report to properly prioritize account management while maintaining accurate and complete account collection notes.
- Respond to customer requests; providing backup documentation as needed to facilitate payments.
- Research account short payments, disputes, other discrepancies as needed.
- Effectively manage a high volume of outgoing and incoming phone calls and emails
- Make recommendations for account suspensions
- Work collaboratively within Finance, Support and Sales groups to resolve issues as they arise
- Cross-train to perform other related duties as needed to assist in the management of customer accounts, Billing and Collections
Knowledge and Skill Requirements:
- The ideal candidate will have a minimum of 2 years Order Processing/Collections experience in a
- professional environment, in the Collections field or in a related field with general knowledge of
- collections and customer order processing
- Experience with a large customer base in a dynamic, fast-paced environment
- Ability to work effectively with others as well as independently; demonstrating initiative and ownership
- Strong communication, problem-solving and analytical skills
- Proficiency in Microsoft Office including Excel, Word, and Outlook
- Salesforce and NetSuite experience a plus, but not required
- Ability to adapt to a fast-changing environment