Assistant Manager - Operations

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Job Description - Assistant Manager - Operations

The Assistant Operations Manager must be responsible, for:

  • Making sure that a high standard of service is delivered to customers through the effective and efficient use of staff and other resources.
  • Putting in place effective customer service that promotes customer satisfaction.
  • Ensure customer service agents have the required skills and ability to respond to calls for support, inquiries from customers, and other customer-related problems when complaints are lodged.
  • Management, and supervision of TLs/Agents.
  • Responsible for the provision of reports concerning the performance of the various sections of the accounts.
  • Responsible for allocating worktime to agents according to the workload.
    Oversee the recruitment of required and qualified personnel to fill job openings.
  • At least 1 year of experience as an Asst. Operations Manager in a BPO setting.
  • Must be willing to work onsite in our Davao office.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Assistant Operations Manager?

How many years' experience do you have in the BPO industry?

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