CSR | Voice / Chat Support | Work from Home | Cebu

TeleTech is on the search for permanent work from home Customer Service Voice and Chat Support to proactively create meaningful connections with our team in Cebu City.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

Why You? What you bring:

Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:

• At least Senior High School or completed 2 years in college.

• 6 months customer service experience for less than 2 years college

• Exceptional English verbal and written communication skills

• Handy with MS Windows and other computer applications

• Ability to thrive in a dynamic environment

Technology and work environment requirements for the job:

• Have the right connection – a home internet connection ofb (you may do a quick check through Fast.com)

• Computer – we’ll supply and deliver at your doorstep

• Must be able to hard-wire (via ethernet cord) directly into your home modem

• Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.

• Location within 25KM from Cebu City

What you'll be doing:

Be the difference between a customer experience being just an average service to an exceptional one – adding in the human touch in today’s digitally driven world. Provide support and consultative sales services to customers, either with their purchasing choices or any help needed. We'll train you to be a subject matter expert in your field and build confidence in providing the highest level of service possible.

What your typical day will consist of:

• Consult customers on products and services to provide the best solutions for their needs by voice and chat communication channels

• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services

• Open and maintain customer accounts and information

• Resolve technical issues with patience and understanding

• Positively participate in company events, team activities, and continuous learning

What you'll enjoy:

• Work within 25KM of Cebu center with accessible office location inside the central business area of the City

• Competitive pay, performance-based incentives and additional allowances

• Real career growth opportunities

• Company-sponsored HMO with Health & Wellness programs for you and your family

• Educational assistance through tuition reimbursement

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us.

About TeleTech

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

TeleTech At Home

Now is the time to do this all from your contemporary home office through our TeleTech at home program. We don't miss a beat for our clients, their customers, and especially for you. Enjoy the same benefits, training and customized support to be successful in your position as associates at our physical locations. Level up into a full career through our gamified training and career development.

For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in the global conversation.