Customer Service Representative

salary Salary :

₱20,000 - 25,000 monthly

icon building Company : Symphony Hill
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Customer Service Representative

Hiring Customer Service outdoor enthusiasts to serve as the voice of the Client in a contact center remote environment. You will play a major role in the success by answering inquiries, resolving issues, and uncovering and exploring opportunities to sell additional outdoor products and services.

If you genuinely like helping customers, have a welcoming vibe, and enjoy the outdoor lifestyle, then this is the role for you.

Job Responsibilities:

  • Respond to customer orders and inquiries in a fast-paced environment.
  • Communicate with customers via email and chat, while providing five-star quality service that’s prompt, courteous, professional, and efficient.
  • Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues.
  • Follow the escalation process.
  • Help customers navigate our website.
  • Provide knowledgeable answers to questions about products, services, pricing and availability.
  • Accurately track and document detailed and concise notes on all customer interactions.
  • Strive for first email and chat resolution, and take ownership of customer needs and issues.
  • Consistently meet or exceed established performance standards in quality, productivity, customer satisfaction, attendance, schedule adherence and sales
  • Maintain a positive and professional attitude while working under pressure or against deadlines.
  • Notify management if you see an opportunity that can improve and streamline our business processes.
  • All other duties as assigned.

Required Qualifications:

  • High school diploma or equivalent.
  • 2-3 years customer service / sales experience with call, email and chat background.
  • Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle escalated situations as they arise.
  • Sense of urgency and a high level of personal integrity and accountability.
  • Exceptional written communication skills.
  • Excellent organizational skills, attention to detail and ability to follow up in a timely manner.
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems.
  • Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, performance driven environment.
  • Ability to adapt to change.
  • Ability and willingness to work a flexible schedule/overtime, including weekends and holidays.
  • Owns a computer and good bandwidth.
  • Can start immediately
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About the Company

Symphony Hill

Symphony Hill is an owner, manager and developer of commercial, industrial, and residential real estate located in British Columbia, Canada. With a management team that brings together more than 20 years of diverse real estate experience, we are committed to bringing the best to our clients, team me...

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