Logo of So Cameras hiring for jobs in Philippines on GrabJobs

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Customer Service Representative | Homebased

  Company :     Working Hours :  

Monday-Friday 2PM-11PM

  Job Type :  

Full Time

  Salary :  

₱20,000 - ₱30,000 / monthly

Job Closed

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Job Description

Job Title: Customer Service

Customer Service Job Purpose:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

Customer Service Job Duties:

  • Answers customer support messages via telephone or Web promptly to enhance the customer service experience
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Quickly learns the functions of the system to log in and respond to customer complaints
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction

Customer Service Skills & Qualifications:

Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette

 Location: Unnamed Road, Taguig, Metro Manila, Philippines.  How to get there?

 Location: Unnamed Road, Taguig, Metro Manila, Philippines.

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