Customer Service Specialist

A QUICK OVERVIEW OF YOUR ROLE:

The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your mission:

As a Customer Service Representative, you ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

You are also required to perform these job functions:

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products.
• Participate in activities designed to improve customer satisfaction and business performance.

Who are we looking for?

• High school diploma with 6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Ability to work as a team member, as well as independently.
• Ability to rotate shifts, as needed.

Top reasons to work here:

• Above-industry average salary package
• Salary increases upon regularization
• HMO upon certification plus free dependent
• 18% Night differential rate
• 12 Sick Leave credits with cash conversions
• 12 Vacation Leave credits with carry over
• PTO convertible to cash
• Annual Increase
• Paid Overtime
• Long-terms benefits will be discussed upon hiring
• Career development programs
• Fast career growth based on your performance
• Supportive work environment
• Encouraging mentors
• Engagement activities like free food day, raffles, birthday treats, contests and much more!

You’ll get a confirmation SMS/call as soon as possible from HR for your interview schedule.

Jumpstart your career with us! Because #WeRecognize #WeEngage #WeCare