Fraud Specialist | BGC

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. 

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.

JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.

We’re hiring for the following positions:

Fraud Specialist

The Fraud Specialist will receive incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/ merchant establishments. Will do research on accounts with disputes in order for it to be resolved. The role would also cover prevention and recovery of losses.

Minimum Qualifications:

• High school graduates must have at least 1 year of customer service experience
• College undergraduates with less than 4 semesters must have at least 1 year of customer service experience
• College undergraduates with complete 4 semesters and College fresh graduates are encouraged to apply even without customer service experience
• Excellent English communication skills
• Willing to work in Taguig City
• Willing to work in shifting schedule
• Willing to work graveyard shift
• Detail oriented with a strong ability to work in a fast paced environment
• Must be eligible to work in the Philippines

Apply, Get Hired and Enjoy the Following Benefits:

• Competitive compensation package (basic + allowances)
• Professional growth and competitive compensation
• Paid training
• Incentive payments for night shifts
• Life Insurance
• HMO Coverage from Day 1 with 2 free dependents (upon regularization)
• Retirement Plan
• Maternity, Paternity, and Solo Parent Leave
• Special Leave Benefits for Women

RELOCATION PACKAGE FOR ELIGIBLE HIRES*

• Allowance
• Transportation

*Terms and conditions apply