Proctor / CSR

Company : Eclaro Business Solutions

Job Type : Full Time

Unit 403 404 Don Antonio Sports Complex Bldg. Don Antonio Dr, Novaliches

Number of Applicants

:

000+

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Job Description - Proctor / CSR

Work From Home Set-up during Quarantine/ Pandemic
Manage employee inquiries that come in call, chat email or video call.
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company's customer management policies

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About the Company

Eclaro Business Solutions

Eclaro is a Business and Technology Consulting Firm that delivers top talent to our clients globally across diverse industries. Founded in 1999, Eclaro is headquartered in New York City and operates in the United States, the Philippines, and Canada. Eclaro's management team averages over 30 years o...