Team Lead (Sales Manager)

TeleTech is on the search for Sales Managers II to proactively create meaningful connections with our team.

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

Why You? What you bring:

Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:   

• Relevant Bachelor’s Degree or equivalent combination of education and/or work experience required
• 3 years sales managing sales personnel in a quota-based environment
• 5 years consultative/technology sales experience required
• 2 years online advertising/digital marketing experience preferred
• Call center experience required
• Inbound/Outbound tele sales experience required

What you’ll be doing:

You will be responsible to lead a team of Sales professionals with a focus on building customer relationships, increasing program revenue and improving current sales processes.  This position will serve as a liaison between TeleTech and its clients – with respect to increasing revenue, improving customer and client satisfaction and expanding the scope of the program.

What your typical day will consist of: 

• Hire, train and coach a team of sales personnel on their sales ability including managing to metrics –evaluate and lead performance.
• Meet designated team metrics with proper scheduling of resources to maintain program and personal growth.
• Oversee sales personnel documentation of telephone contacts for evaluating the database, along with passing qualified leads to field sales reps.
• Supervise outbound sales personnel in the processing of orders that meet the requirements set by the client.  Maintain integrity with teams account management, ownership and account profile.
• Maintain open lines of communications with specified client contacts for strengthening and enhancing the TeleTech-client relationship. 

What you'll enjoy:  

• Competitive pay and performance-based incentives   
• Real career growth opportunities  
• Company-sponsored HMO with Health & Wellness programs for you and your family  
• Educational assistance through tuition reimbursement  

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com. 

For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.