Command Specialist Up to PHP25K

Night shift, above-industry rates, HMO for you + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch

Who is GO-VA?

We provide our clients based in Australia, NZ, Singapore, UK, Canada, and the U.S. with highly skilled and coachable offshore employees. We are a managed operations company. You will have direct daily contact with your client who will train you in their policies and procedures. Best of all, you will enjoy a friendly, professional team environment with lots of great benefits.




We are known for our kind and caring culture.

About your client:

Your client is a real estate franchise company that leads the industry worldwide in terms of sales, agent count, and units. They love having a sales force that is one to be reckoned with. They recently landed on the top 10 of Forbes magazine’s annual list of America’s Best Employers for Women, the company’s third straight year on this list. They provide the tech platform for real estate that gives their agents an edge and offers consumers what they wish.

What You Will Do:

In this role, you will be an integral part of a team working in a fast-paced, collaborative environment while helping to deliver innovative solutions.

You will be responsible for delivering key services that allow our client’s agents to attract business, manage the opportunities found, run a stable business, and grow into a business worth owning.
We’re looking for individuals with a consultative mindset who can quickly understand the clients’ needs and how their work can help the client meet those needs.
You will apply best practices and solutions to each client based on their individual business goals and objectives.
You will be creating an environment in which the client can realize the full value and deliver that value to their own clients, resulting in a healthy and growing business.
Essential Duties and Responsibilities:
Participate as a key member of the team delivering the combination of business processes, people, and technology to create long-term value that they would never want to give up.
Provide exceptional customer service to requests received.
Report technical deficiencies to internal teams.
Update and maintain the CRM and associated systems with the most relevant details.
Administer the overall setup, configuration, and maintenance of client’s accounts.
Monitor task lists and perform the necessary actions to complete them. This includes any communications which must be made as a part of the delivery process.
Perform client’s system administration functions such as:
Configuration of agent marketing profile
Configuration of agent brand assets
Creation of client’s agent site
Creation of social media advertisements
Creation of social media posts
Creation of Opportunities
Connect Partner services (Docusign, Facebook, Twilio, etc.)
Configure Opportunity Stages
Enable and attach SmartPlans
Other activities as required:
Create digital marketing materials based on professionally designed templates
Request, monitor and ensure that the Agent is properly configured in other key client’s Technologies
Works with custom workflow, notifications, approval processes, and Lightning Process Builder.
Participates in agile teams that address client delivery and process improvements.
Conducts QA reviews on changes to client’s Command
Maintains a holistic view of all business processes and users in the system to understand impacts with regard to configuration, process, workflow and reporting.
Creates and maintains documentation on processes, policies, application configuration and help related materials.
Works with data:
Data import into Client’s Command (processes and tools)
Data export from other CRMs (processes and tools)
Data integration with Client’s Command (well-defined list of applications where integration is supported)
Review task implementation steps with Customer Service Concierge or Customer Service Team Leader as necessary to ensure delivery success.
Contribute to solutions to meet business challenges (including brainstorming and process creation/testing).
Build a strong understanding of the Client’s Command best practices and functionality.
Perform other job-related duties as assigned.

If you thrive in a service-focused environment, where your attention to detail and hard work make a difference, this is the position for you!

Your Skills and Qualifications:

Working knowledge of multiple technology systems, applications, and platforms.
Ability to effectively communicate through all mediums (verbal, listening, written).
Extremely organized, with effective time management skills.
Ability to perform and deliver in a fast-paced environment.
Commitment to collaborate with people.
Understanding of data mapping (source to target) for integrations.
Maintains technical knowledge by using technology, attending educational workshops, and reviewing related information.
Analytical, strategic thinking, and problem-solving skills.
Must pay close attention to detail, the ability to work independently and as part of a team on various projects.
Strong work ethic.
Comfortable in rapidly changing and sometimes ambiguous work situations.

Benefits You Will Enjoy:

HMO from start date plus 1 free dependent *** (no hierarchy, P180K coverage, P10K medicine reimbursement, Private Room)
P100K Life Insurance coverage
Welcome gift on your first day
10 days leave (Year 1) | 15 days leave (after Year 1)
Once large public gatherings are allowed again: Monthly dinner celebrations and Monthly Lunch with CEO (including awards & prizes)
Welcome Afternoon Tea with CEO
Christmas and New Year break
5K Referral Bonus
Free coffee

*** Conditions apply

This position is office-based with transportation provided to our Cebu City Health Department-approved office.




For your safety and comfort, all interviews will take place over the phone or online. Under our value of Care and in keeping with community health measures, we are not accepting walk-in applicants for now.



Build your remarkable career in GO-VA. Come join our tribe!



Come join our tribe and build your brighter future at GO-VA.

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