ENGINEERING SERVICES ANALYST

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Job Description - ENGINEERING SERVICES ANALYST

Functional overview

The candidate will help support and maintain the tools developed (and being developed) by the engineering services group at Illumio.

Duties and responsibilities

The main responsibilities of a ENGINEERING SERVICES ANALYST (AWS, and vSphere) include:

  • As part of the Engineering Services team ensures the tools are up and running, and progress is communicated to all stakeholders.
  • Work to resolve technical issues and escalations at the tools infrastructure and application levels.
  • Participate in the tools troubleshooting triage efforts.
  • Work directly with developers to fix the technical issues they are facing, engage relevant teams, and take issues to a logical conclusion.
  • Improve existing processes and automate using new tools and scripts
  • Work on different projects, provide status updates and meet stakeholder expectations.
  • Define and improve existing releases, and deployment processes and drive discussions within the team.
  • Manage releases and deployments in the distributed Environment across multiple stacks and ensure compliance with Illumio policies.
  • Work collaboratively and efficiently with all internal and external partners and stakeholders across multiple time zones to ensure timely delivery.

Minimum competencies

Minimum compentenciesof a ENGINEERING SERVICES ANALYST (AWS, and vSphere) include:

  • 5+ years of total experience with a bachelor's degree is required.
  • Solid knowledge of the Linux operating system, Ubuntu, RHEL/CentOS required.
  • Sound knowledge in the Python programming language.
  • Network basics and Troubleshooting skills
  • Virtualization, Containerization Knowledge
  • Knowledge of GIT, Jira, and Jenkins preferred.
  • Experience with Orchestration / Scheduling tools, such as Airflow and RunDeck is welcome.
  • Application support and debugging experience in a dynamic fast-paced production environment.
  • Good understanding of Production deployment, Distributed Env required.
  • Strong communication skills and ability to work effectively across global teams
  • Ability to manage multiple tasks and competing priorities to deliver projects on schedule
  • Strong problem-solving and operational process skills and attention to detail.
  • An added bonus (but not required) proficiency in 'Infrastructure as Code' programming language like Ansible, or Terraform.

Minimum qualifications

See above

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