English-Cantonese Translator

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Job Description - English-Cantonese Translator

Job summary
Customer service role in Manila Responsible for educating members, family, providers and caregivers regarding benefits and plan options Provides quality customer service by applying SCAN Five Service Principles
Job seniority: entry level
Responsibilities
• Accurately explains benefits and plan options in person, via email or telephonically • Provides follow-up with members to clarify and resolve issues • Escalates member issues to management or other departments as required • Meets or exceeds departmental standards for quality, productivity, schedule adherence • Responds promptly to inquiries concerning benefits, eligibility, referrals, claims, etc. • Takes ownership of member issues and focuses on providing solutions
Requirements
• No specific requirements mentioned in the job description
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