Shift Supervisor

Major Responsibilities and Accountabilities:

Coordinate Front of the House and Back of the House restaurant operations

Deliver superior food quality, service and maximize customer satisfaction

Respond efficiently and appropriately to customer complaints

Regularly review product quality during the shift, ensuring proper storage of prepared and cooked food

Manage catering events both in-house and externally, especially during peak periods such as Carnival, July/August vacation, etc.

Appraise staff performance and provide feedback to improve productivity

Ensure compliance with sanitation and safety regulations

Manage the restaurant’s solid reputation and suggest ways to improve it

Control food and beverage costs, operational costs and identify measures to cut waste

Complete all reports on weekly, monthly, and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Knowledge and Experience:

Proven work experience as a Restaurant Supervisor, Restaurant General Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant Point-of-Sale and Inventory management software, like Micros, Lightspeed, MarketMan

Strong leadership, motivational and people skills

Relationships:

Works closely with the Managing Director, General Manager, franchise owners, restaurant management, shift supervisors, customer service and operations staff

Interacts regularly with external customers, brand ambassadors, and agencies

Requirements

Previous experience as a Shift Supervisor or similar role

Full understanding of industry safety standards

Comprehensive knowledge of basic software, such as Word and Excel

The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally

Working well within a team

Ability to multitask

Leadership and conflict-management skills

High School Diploma; A degree in Hotel Management is a plus

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