Store Manager - Trinidad and Tobago

Major Responsibilities and Accountabilities:

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior food quality, service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Manage catering events both in-house and externally, especially during peak periods such as Carnival, July/August vacation, etc.

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s solid reputation and suggest ways to improve it

Control food and beverage costs, operational costs and identify measures to cut waste

Manage cash safety and cash deposit processes.

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Knowledge and Experience:

Proven work experience as a Restaurant Manager, Store Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant Point-of-Sale and Inventory management software, like Micros, Lightspeed, MarketMan

Strong leadership, motivational and people skills

Acute financial management skills

BSc degree in Hospitality Management or culinary schooling is a plus

Relationships:

Works closely with the Managing Director, franchise owners, restaurant management, shift supervisors, customer service and operations staff

Requirements

Proven work experience as a Restaurant Manager, Hospitality Manager or similar role

Proven customer service experience as a manager

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Strong leadership, motivational and people skills

Acute financial management skills

BS degree in Business Administration; hospitality management or culinary schooling is a plus

Noted: Must be Legally able to work in Trinidad & Tobago

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