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Scheduling & Optimization Analyst

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Full Time

Job Description

<span style="font-family:"Calibri",sans-serif">Scheduling & Optimization Analyst

Job Purpose

Analyzes Contact Centre volume, performance/productivity, and patterns to optimize staffing levels. Schedules call center employees to align to contact volume distribution. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

The roles are to

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 Location: Taguig.  How to get there?

 Location: Taguig.

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