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Hotel Manager

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Job Description - Hotel Manager

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Job Description

Job Title: Resort Manager

Job Summary

Oversee resort operations, ensuring exceptional guest experiences, maximizing revenue, and maintaining high standards of quality, service and hospitality.

Responsibilities

  • Strategic Planning: Develop and implement business strategies to drive revenue growth, improve guest satisfaction and enhance resort reputation.
  • Operations Management: Supervise front desk, housekeeping, food and beverage, recreation and maintenance departments.
  • Guest Relations: Ensure exceptional customer service, resolve complaints and improve guest satisfaction.
  • Revenue Management: Optimize room rates, occupancy and revenue through yield management techniques.
  • Financial Management: Manage budgets, forecast revenue and control expenses.
  • Human Resources: Recruit, train and develop staff to ensure high-quality service.
  • Quality Control: Maintain resort facilities, amenities and services to highest standards.
  • Marketing and Sales: Collaborate with marketing team to promote resort and negotiate contracts.
  • Health, Safety and Security: Ensure compliance with regulations and maintain emergency response plans.
  • Compliance: Adhere to industry regulations, laws and company policies.

Requirements

  • Hospitality or business management degree
  • 3+ years resort management experience
  • Strong leadership and communication skills
  • Strategic thinking and problem-solving abilities
  • Financial management and analytical skills
  • Customer service and conflict resolution expertise
  • Time management and organizational skills
  • Proficiency in hospitality software (e.g., PMS, CRS)
  • Knowledge of industry trends and best practices

Education and Certifications

  • Bachelor's degree in Hospitality Management, Business Administration or related field
  • Certified Hospitality Manager (CHM) or Certified Resort Manager (CRM) designation preferred

Salary and Benefits

  • Competitive salary range: [insert range]
  • Benefits package: health insurance, retirement plan, paid time off
  • Opportunities for professional growth and development

Essential Qualifications

  • Bachelor's degree: Hospitality Management, Business Administration, or related field.
  • Relevant experience: 3-5 years in hotel management or a related field.
  • Hospitality certification: Certified Hotel Manager (CHM), etc.
  • Business acumen: Financial management, marketing and operational expertise.

Desirable Qualifications

  • Master's degree: Hospitality Management, Business Administration or related field.
  • International experience: Global hospitality industry knowledge.
  • Language skills: Fluency in multiple languages.
  • Technical skills: Proficiency in hotel management software (e.g., PMS, CRS).
  • Certifications: Food safety, first aid, etc.

Key Skills

  • Leadership and team management
  • Communication and interpersonal skills
  • Strategic planning and problem-solving
  • Customer service and conflict resolution
  • Financial management and budgeting
  • Time management and organizational skills
  • Adaptability and flexibility
  • Industry knowledge and trends

Soft Skills

  • Strong work ethic and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize
  • Positive attitude and professionalism
  • Empathy and conflict resolution skills

Certifications and Designations

  • Certified Hospitality Manager (CHM)
  • Certified Food and Beverage Executive (CFBE)
  • Hospitality Management Certification (HMC)
  • Certified Hospitality Administrator (CHA)

Industry-specific Requirements

  • Knowledge of hotel operations software (e.g., Marriott's MARSHA)
  • Familiarity with hospitality industry regulations and standards
  • Compliance with safety and security protocols
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