The primary function of this position is to provide overall leadership for Quality and Operational Excellence within the site
The key responsibilities include driving the Strategic Quality Plan at the operational level, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Transformation practices
Other responsibilities include the development of short and long-range strategic business plans for the site to align resources to meet future customer needs and drive superior operating results.
Provide a leadership role, can lead their organization on a continuous journey of sustained improvement. Support continuous improvement efforts to meet and exceed customer requirements in a fast-paced environment.
Create a client-centric roadmap and transform the organization to intelligent operation.
Implement systems and processes that deliver improvement toward 100% conformance to customer requirements
Engaging upfront in solutions & transitioning of deals to enforce rigor and day 1 stable. And initiative process re-engineering and automation initiatives aligned client expectations like Green SLA, Higher Productivity, Transparency in Process outcomes, etc.
Design solution (Automation & Process improvements) that are modular and can be replicated and look for replication opportunities for solution being developed
Qualifications & Experience:
Bachelors, Masters or Ph.D. in Business, Statistics, Math, Comp Sci, Econ, Physics, Engineering or related scientific disciplines
Must be Black Belt Trained or Greenbelt Certified
Relevant work experience of 8-10 years as a business excellence lead or advisor in BPO or service sector. And 14-18 years of overall experience
Experience in leading large transformation deals or medium to large scale automation projects.
Experience in statistical tools, RPA and related projects in RPA, Project Management and Demonstrated strong understanding of Process modeling tools and concepts.
Broad financial knowledge for budgeting, profit plan obtainment etc.