Mandarin Customer Relations Officer (Biggest BPO Company)

BENEFITS : 13th-month pay
SSS
Philhealth
Pag-Ibig
Vacation leave
Sick leave
HMO
Other allowance JOB DETAILS : Company Profile: This company provides exceptional customer support and experiences across various industries through our BPO services. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: Mandarin Customer Relations Officer
Type of job: Emails and Calls
Location: Quezon City
Schedule: Dayshift Schedule with 2 days off
Industry: BPO Company
Salary: Negotiable
Work Set-up: Work On-site

Responsibilities:
Handling a large number of sales calls and chat inquiries in a professional manner.
Assist Customers Online and Support Live Chat.
A positive and optimistic work attitude, excellent work plan, and self-management ability can work under pressure and love sales work.
Responsible for increasing the number of new accounts.
Responsible for meeting sales targets. Meet personal and team sales targets and call-handling quotas through upselling.
Effectively handle complaints and provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution - escalate when required.
Responsible for conducting cold calls and disseminating product information to potential clients.

Requirements:
Proficient in Mandarin and English language.
Open to Graduates and Undergraduates who completed at least 2 years in college.
Experience in sales is an advantage but not required.
Experience in the Electricity and Gas industry is an advantage but not required.
Experience in Customer service is an advantage but not required.

Interview Process:
Paper Screening
Initial Interview
Final Interview
Job Offer