Portuguese Tier 1 Helpdesk Support (BPO Company)

BENEFITS : Monthly incentives (based on your KPI and attendance)
13th month (annual)
Can get all Company promos and discounts
Leave credits
HMO
Annual Performance Rating
Programs and rewards recognition
Performance Bonus- Based on the Performance Bonus Policy
Program Incentives- Program Specific
Night Differential Pay
Overtime Pay JOB DETAILS : Company Profile: This is an American outsourcing company that provides Information management, customer service management to its clients. Information support is not limited to business support systems. The company also handles communications, technology, retail, financial services, government markets and healthcare.

Position: Portuguese Tier 1 Helpdesk Support
Industry: BPO Company
Location: Eastwood, Quezon City
Salary: PHP 85,000 gross
Schedule: Shifting
Work Set-up: Onsite

Requirements:
Proficient in Portuguese and English Language
Foreign National who has a permanent visa in the Philippines
At least 1 year experience in Customer Interaction in BPO Setting
Knowledgeable in Computer application
Computer and internet savvy - can navigate through Windows/Internet with ease.
Experience in handling IT or Technical Support is a plus

Responsibilities:
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs

Recruitment Process:
Resume Screening
Online Assessments
Language Assessment
Operations Interview
Job Offer