Customer Liason (Service Desk Associate)

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Apply for our Customer Liaison role and complete the online assessment!

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ROLE RESPONSIBILITIES

• Provides first level of support for customer and system incidents and requests using basic technical and service knowledge.
• Liaise with other support teams as necessary to resolve customer requests or incidents.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

QUALIFICATIONS

• Graduate of any Bachelor's Degree
• With good knowledge and skills in IT
• Interest in providing technical support and assistance to clients and end-users via call, chat and email
• Excellent written and verbal English communication skills

WORKING CONDITIONS

• CEBU - IT Park Cebu - Ebloc2, Ebloc3, Filinvest Cyberzone 1, Filinvest Cyberzone 2
• MANILA – across all Accenture offices

WORKING HOURS

• Must be amenable to work on day/night shift or shifting schedule, extended working hours and holidays.

Didn't find what you were looking for? Proceed with your application and we'll help you find the right fit for your skills and qualifications.

Our goal is to ensure that we are able to continually provide career opportunities and be able to safeguard the safety of our employees and the applicants. In light of the evolving coronavirus (Covid-19) health situation, we have decided to conduct our interviews virtually.You just need to have a stable internet connection. Also, amidst the community quarantine, most of our employees are in a work-from-home setup. All talents who will be hired during this time will be equipped to work remotely as well. Return to office and further information will be announced as we abide the Philippines government's update on the health and safety protocols.

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Learn more about us here - https://www.accenture.com/ph-en