General Manager

Job Description:

-Oversee personnel including receptionist, kitchen staff, and office employees.

-Monitor employee performance and conduct regular evaluations to help improve customer service.

-Collect payments and maintain records of budgets, funds, and expenses.

-Welcome and register guests once they arrive.

-Resolve issues regarding hotel services, amenities, and policies.

-Organize activities and assign responsibilities to employees to ensure productivity.

-Create and apply a marketing strategy to promote the hotel’s services and amenities.

-Coordinate with external parties including suppliers, travel agencies, and conference planners.

-Evaluate hotel performance and ensure compliance with health and safety rules.

-Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Minimum Qualifications:

-Bachelor’s degree in Hospitality, Business Administration or relevant field.

-A minimum of 3 years’ experience in hotel management or similar role.

-Strong understanding of hotel management best practices and data entry software.

-Outstanding interpersonal communication and customer service skills.

-Exceptional leadership abilities with great attention to detail.