Call Center Associate

salary Salary :

₱25,997 - 42,860 monthly

icon building Company : Hilton
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Call Center Associate

Job Description:

Hilton is seeking a dedicated and motivated Call Center Associate to join our team in Makati, NCR, PH. As an Entry Level Call Center Associate, you will be responsible for providing excellent customer service over the phone to assist guests with their inquiries and requests.

Responsibilities: - Answer incoming calls from guests in a professional and courteous manner - Provide information about Hilton hotels, services, and amenities - Assist guests with reservations, cancellations, and modifications - Resolve guest complaints and issues in a timely and efficient manner - Upsell hotel services and amenities to guests - Maintain accurate and detailed records of all interactions with guests

Requirements: - 1 year of experience in a customer service or call center role - Excellent communication skills - Strong problem-solving abilities - Ability to work in a fast-paced environment - Adaptability to handle changing priorities - Proficiency in MS Office and CRM software - High school diploma or equivalent

Personality Traits: - Dedicated - Motivated

Soft Skills: - Problem-solving - Adaptability

Benefits: - Life insurance - Travel & spending expenses - Joining Bonus

Working Environment: At Hilton, we value building strong connections and treating our colleagues like an extended family. You will be part of a supportive team that encourages growth and development.

Deadline to Apply: March 7, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

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