Customer Care Assistant

salary Salary :

₱28,105 - 41,454 monthly

icon building Company : MetroMart
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Care Assistant

Job Description:

MetroMart is seeking a hardworking and passionate Customer Care Assistant to join our team in Manila, NCR. This part-time entry-level position offers the opportunity to gain valuable experience in customer service and develop essential skills in leadership and analysis.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. 3. Collaborate with the sales and operations teams to ensure a seamless customer experience. 4. Maintain accurate records of customer interactions and transactions. 5. Identify and escalate priority issues to the appropriate department. 6. Provide feedback to management on customer trends and concerns.

Requirements: 1. Minimum of 1 year of customer service experience. 2. Excellent communication skills and a friendly, customer-oriented attitude. 3. Ability to work effectively in a fast-paced environment and multitask effectively. 4. Strong analytical skills and attention to detail. 5. Demonstrated leadership skills and the ability to work independently. 6. Proficiency in Microsoft Office and CRM software.

Benefits: - Employee discounts on MetroMart products. - Travel opportunities for top performers. - Dental insurance coverage for eligible employees.

Working Environment: At MetroMart, we value creativity and innovation. We encourage calculated risk-taking to drive progress and continuously improve our services. Our team is collaborative and supportive, creating a positive work environment where everyone can thrive.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: March 10, 2024

Join the MetroMart team and make a difference in the lives of our customers! Apply now to be a part of a dynamic and exciting company that values hard work and innovation.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Care Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

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