Online Customer Support Assistant

salary Salary :

₱35,131 - 54,804 monthly

icon building Company : Penshoppe
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Customer Support Assistant

Job Description:

Penshoppe is looking for a part-time Online Customer Support Assistant to join our team in Taguig, NCR, Philippines. As an Associate level position, we require a minimum of 4 years of experience in customer support or a related field.

Responsibilities: 1. Respond to customer inquiries and resolve issues via email, chat, and social media platforms in a timely and professional manner. 2. Assist customers with product information, order status, shipping inquiries, and returns. 3. Collaborate with the sales and marketing teams to enhance the customer experience and drive sales. 4. Generate reports on customer feedback, trends, and suggestions for improvement. 5. Stay updated on product knowledge and company policies to provide accurate information to customers. 6. Maintain a positive and helpful attitude towards customers at all times.

Requirements: 1. Resourceful and resilient personality traits are essential for handling challenging customer situations. 2. Strong soft skills in innovation and creativity to develop new customer support strategies. 3. Excellent communication skills in English, both written and verbal. 4. Ability to work independently and prioritize tasks effectively. 5. Proficiency in Microsoft Office and customer support software. 6. Experience in e-commerce platforms and online customer support is a plus.

Benefits: 1. Remote work flexibility to accommodate part-time schedule. 2. Paid Time Off (PTO) for eligible employees. 3. Medical coverage for health and wellness needs.

Working Environment: At Penshoppe, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We encourage our employees to maintain professionalism and respect towards customers and colleagues.

Deadline to Apply: All applications must be submitted by March 7, 2024.

Equal Opportunity Statement: Penshoppe is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Customer Support Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

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