Support Manager

salary Salary :

₱53,399 - 74,478 monthly

icon building Company : AQWIRE
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Support Manager

AQWIRE is looking for a passionate and resourceful Support Manager to join our team in Makati, NCR, PH on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer support or related fields, you will play a critical role in ensuring a positive customer experience and maintaining high levels of customer satisfaction.

Responsibilities: - Manage a team of support representatives and oversee daily operations - Develop and implement strategies to improve customer support processes - Provide training and guidance to support team members - Monitor and analyze support metrics to identify areas for improvement - Handle escalated customer inquiries and complaints - Collaborate with other departments to resolve complex customer issues - Maintain a high standard of professionalism and customer service at all times

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer support management role - Strong planning and organizational skills - Attention to detail and problem-solving abilities - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software

Personality traits: - Passionate about providing exceptional customer service - Resourceful in finding creative solutions to customer problems

Soft skills: - Strong planning skills to effectively allocate resources and prioritize tasks - Attention to detail to ensure accuracy and quality in all interactions

Benefits: - Medical coverage - Disability insurance - Company equipment provided

Working environment: - Our team values understanding and empathy in all interactions. We strive to create a supportive and inclusive workplace where everyone feels valued and respected.

Deadline to apply: 2024-03-10

Equal opportunity statement: AQWIRE is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the Philippines

This job is no longer accepting applications.

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