C

Dutch Customer Support in Porto

icon briefcase Tipo de Emprego : Periodo Integral

Número de Aplicantes

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000+

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Descrição do Emprego - Dutch Customer Support in Porto

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in Dutch, ensuring all communications are clear, friendly, and professional.
  • Assist customers with product-related questions, order processing, returns, and general inquiries about our beauty products.
  • Troubleshoot and resolve customer issues efficiently, aiming for a first-contact resolution whenever possible.
  • Maintain accurate records of customer interactions, feedback, and resolutions in our CRM system.
  • Collaborate with team members and other departments to improve customer satisfaction and address common issues.
  • Stay up-to-date with product knowledge and industry trends to provide informed support to customers.
  • Participate in training and development programs to enhance your skills and knowledge of our product offerings.

Requirements:

  • Native Dutch speaker with strong communication skills.
  • B2 level proficiency in English; additional languages are a plus.
  • Previous experience in customer service or a related field, preferably within the beauty sector.
  • Excellent problem-solving skills and a customer-oriented mindset.
  • Ability to work independently and collaboratively as part of a team.
  • Proficient in using computer systems and software applications.
  • A passion for beauty products and a genuine desire to help customers.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Comprehensive training and ongoing support to help you excel in your role.
  • Employee benefits, including health insurance, wellness programs, and staff discounts on beauty products.
  • Opportunities for career advancement and professional growth within the company.
  • A dynamic and inclusive work environment in the beautiful city of Porto.
Original job Dutch Customer Support in Porto posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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