German-Speaking Customer Support Specialist

German-Speaking Customer Support Specialist

Cross Border Talents (CBT) is currently recruiting German-speaking professionals for an on-site customer support role with one of our key partner BPO companies. In this position, you will provide exceptional support for a POS System Solutions project assisting clients with essential system operations to enhance business efficiency.

Role Overview

• Location: On-site in Porto, Portugal
• Start Date: 25 November 2024
• Schedule: Monday to Sunday, 8:00 to 19:00 (rotating shifts, with occasional extensions to 21:00 as per client requirements)
• Days Off: Rotating 2 days each week

Key Responsibilities

As a Customer Support Specialist, you will be responsible for delivering high-quality service, addressing client inquiries, resolving issues, and guiding users through the operation of advanced POS systems.

Requirements

• Languages: Proficient German (C1) and English (B2)
• Documentation: Must hold EU ID, Residence Card, Manifestação de Interesse, or valid Visa (subject to consultation)

Compensation & Benefits

• Base Salary: 1,271 EUR (paid 14 times per year)
• Performance Bonus: Up to 120 EUR per month based on performance
• Meal Allowance: 7.63 EUR net per working day

Relocation Package

• Outside Portugal: Reimbursement of economy airfare (up to 400 EUR) after 180 days of employment and 28 days of hotel accommodation upon arrival
• Within Portugal: Reimbursement of travel costs (up to 150 EUR) after 180 days of employment and 15 days of hotel accommodation upon arrival

If you`re an experienced German-speaking professional with a commitment to customer service, we invite you to apply and contribute to this essential client support initiative.