Italian Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is looking for an Italian Speaking Freelance Chat Moderator to join our remote team. In this vital role, you will be responsible for overseeing live chat interactions and ensuring that all conversations are respectful, engaging, and compliant with community standards. Your fluency in Italian will empower you to connect effectively with users and foster a positive online atmosphere. If you are enthusiastic about community engagement and thrive in fast-paced environments, we encourage you to apply!

Responsibilities

• Moderate live chat sessions to ensure adherence to community guidelines.
• Engage with users in Italian, creating a supportive and welcoming environment.
• Promptly identify and address inappropriate behavior or content.
• Assist users with inquiries related to chat rules and community practices.
• Collaborate with fellow moderators to improve moderation strategies and user experiences.
• Monitor chat trends and provide feedback on user concerns or recurring issues.
• Participate in training sessions to stay current with best practices and community standards.

• Fluency in Italian with strong written and verbal communication skills.
• Proficient in English; knowledge of other languages is a plus.
• Prior experience in chat moderation, customer service, or similar roles is preferred.
• Strong attention to detail and the ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment while maintaining a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.