Polish Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is delighted to announce an opening for a Polish Speaking Freelance Chat Moderator to join our remote team. In this vital role, you will be responsible for overseeing live chat sessions, ensuring that interactions remain respectful, constructive, and in compliance with community guidelines. Your fluency in Polish will allow you to effectively engage with users and foster a positive online environment. If you are passionate about community management and enjoy vibrant discussions, we invite you to apply!

Responsibilities

• Moderate live chat interactions to uphold community standards and guidelines.
• Engage with users in Polish, creating a welcoming and supportive atmosphere.
• Quickly identify and address inappropriate behavior or content during conversations.
• Assist users with questions related to chat policies and community practices.
• Collaborate with fellow moderators to enhance chat strategies and improve overall user experience.
• Monitor chat trends and provide feedback concerning community issues or user concerns.
• Participate in training sessions to stay updated on best practices and community guidelines.

• Fluency in Polish with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Prior experience in chat moderation, customer service, or a related field is preferred.
• Strong attention to detail and the ability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.