REMOTE German Customer Support in Porto

Key Responsibilities:

• Provide exceptional customer support in German through phone, email, and chat.
• Assist customers with inquiries related to products, services, billing, and account management.
• Resolve customer issues efficiently while maintaining a positive and friendly attitude.
• Escalate more complex problems to internal teams when necessary and follow up with customers.
• Accurately log all interactions and ensure that customer data is up to date.
• Maintain knowledge of products, services, and company policies to offer accurate and informed solutions.
• Work towards achieving individual and team performance targets, including customer satisfaction and response times.

Qualifications:

• Native German speaker with strong written and verbal communication skills.
• Fluent in English for internal communication and reporting.
• Previous experience in customer service or a related role is preferred but not mandatory.
• Strong interpersonal skills and the ability to handle challenging situations calmly.
• Problem-solving mindset with attention to detail.
• Ability to work independently as well as part of a team.
• Proficient in using CRM software and other customer service tools.

What We Offer:

• Competitive salary with a comprehensive benefits package.
• Health insurance and wellness programs.
• Career growth opportunities within an international company.
• Paid time off, including vacation and holiday allowances.
• A friendly and multicultural work environment.