ServiceNow Business Analyst

Stefanini is hiring Portugal-based  ServiceNow Business Analysts to join one of our Lisbon-based clients.

This client works within the  retail business sector , operating around the world.

• Project duration: longterm;
• Work model: hybrid (3 days per week on-site in Lisbon );
  
   

This role takes place on a diverse multidisciplinary team, where  English fluency is mandatory (written and spoken).

As a ServiceNow Business Analyst , you will play a pivotal role evaluating organization's processes and systems, focusing on data-driven changes and technical implementations. From analytics perspective, you will also engage in configuring platform features and collaborating with IT teams. The primary goal is to optimize business operations and contribute to strategic decisions.

Expected daily activities:

• Understanding business needs and translating requirements for technical teams. 
• Gathering data by conducting surveys, workshops and tests. 
• Analyzing and modeling data to draw conclusions to support business goals, including those related to technical implementations. 
• Assessing risks and opportunities by evaluating the potential impact of proposed changes.
• Presenting recommendations by communicating findings and proposed solutions to stakeholders or technical teams to gain approval and support. 
• Documenting findings, analyses and recommendations. 
• Guiding staff through the implementation process to ensure solutions are integrated effectively. 

Role Requirements:

• Bachelor's degree in BA, Finance, Accounting, Computer Science, Information Technology, or related field.
• 4+ years experience as ServiceNow Business Analyst ideally in large corporations.
• Good knowledge of ServiceNow modules, including ITSM, CSDM/CMDB and ITOM.
• Excellent problem-solving and communication skills.
• Ability to work effectively in local and/or hybrid team environment.
• Portuguese and English fluency, written and spoken.

Nice-to-have factors:

• ServiceNow Certifications related with IT Service Management and Customer Service (nice to have).
• ITIL certification is highly valued.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Friendly team who is eager to meet you.
• Private health insurance.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. To apply, please send your updated English-written CV to using SNBA as subject.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a multinational company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on  LinkedIn ,  Facebook  and  Instagram  where we regularly post insights from our colleagues.

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