Swedish Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is thrilled to announce an opening for a Swedish Speaking Freelance Chat Moderator to join our remote team. In this vital role, you will be responsible for moderating live chat interactions, ensuring that discussions are respectful, constructive, and in compliance with community standards. Your fluency in Swedish will allow you to effectively communicate with users and foster a welcoming online environment. If you are passionate about community engagement and enjoy facilitating informative conversations, we encourage you to apply!

Responsibilities

• Moderate live chat sessions to maintain adherence to community guidelines.
• Engage with users in Swedish, creating a supportive and positive atmosphere.
• Quickly identify and handle inappropriate behavior or content.
• Assist users with inquiries about chat rules and community practices.
• Collaborate with fellow moderators to develop and implement effective chat strategies and enhance user experience.
• Monitor chat interactions for emerging trends and provide feedback on community concerns.
• Participate in training sessions to stay updated on best practices and community standards.

• Fluency in Swedish with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is a plus.
• Prior experience in chat moderation, customer service, or a related field is preferred.
• Strong attention to detail and the capability to manage real-time discussions effectively.
• Excellent critical thinking and problem-solving skills.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote environment and maintain a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.