Head of Non-Food Vertical

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

We are looking for a Head of NFV (Non- Food Verticals) to join our team and be part of our growth. If you’re a strategic person who is hungry for a new adventure, a multinational workplace is waiting for you.

What's On Our Plate

• As the Head of NFV, you will be responsible for the success of Talabat in your country, create work-class experience for customers, defining the operating procedures and KPIs.

• Strategy: Your mission will be to define strategic priorities, develop roadmaps, and make financial decisions

• Execution: You will participate in the development of the commercial strategy, operations and growth of the vertical

• Process Optimization and Management: You will have the opportunity to create and improve processes, for example managing partnerships to contribute to growth.

• You will work in close collaboration with the regional NFV, product, operations and marketing teams to implement new products and processes.

• Reconcile locals’ needs and technical capabilities to optimize our business performance

• Lead cross-functional team alignment to make our internal and external operations more efficient and scalable

• You will own the definition of KPIs and sales targets and drive operations to meet goals

• Constantly monitor fulfillment processes and recommend improvements to increase productivity and drive total revenue

• Understand the needs of stakeholders with competing priorities, while delivering solutions that satisfy both mutually

• Set a clear mission for your team and deploy strategies focused to meet these goals.

• Taking the company’s vision and interpreting this to the local market, ensuring we’re constantly evolving, innovating, and prioritizing the right projects to meet business needs.

• Collaborating with the product, regional departments – working with all the supporting departments to ensure your market has their needs catered for, and are coordinated with upcoming changes to product, processes, and strategy.

What We Ordered

• You have at least 7 years of experience in relevant role

• You have significant experience in management and project management and you know how to define a strategy at a local level

• You feel comfortable in a rapidly changing environment.

• You are able to make decisions with through analysis

• You are able to move quickly from long-term thinking to immediate action.

• You are very adaptable to change and have the ability to execute quickly.

• You have excellent interpersonal skills and are able to collaborate with a variety of interlocutors, both internal and external

• You work in full autonomy and also collaborate with stakeholders, you are curious and eager to learn more about all aspects of Talabat and its industry to acquire skills and knowledge very quickly and become a field expert.

Working within Talabat means access to the world’s leading perks and benefits, including:

• Vibrant, dynamic & international workplace.

• Building the fastest growing, largest, and most valuable network of online food ordering services in the world, and more.

• Challenging and fulfilling steep learning curve.

• Opportunity to be a value-adding contributor to this fast-growing global company.

• Working with diverse, cross-cultural teams from over 45 nationalities.

• Company events, cultural and sports events.

• Comprehensive healthcare.

• Competitive salary.