Number of Applicants
:000+
Responsibilities:
• Approach all encounters with guests and colleagues in a professional and personalized manner
• Maintain regular attendance in compliance with Fairmont standards, as required by scheduling, which will vary according to the needs of the hotel
• Coordinate with VIP manager the arrival, departure, and special needs of VIP and loyalty guests
• Run and distribute daily VIP and loyalty reports to the appropriate outlets
• Be able to coordinate and inform appropriate departments on guest and group deliveries
• Understand and communicate promotions and enhancements effectively with colleagues and guests
• Ensure seamless coordination of all guest arrivals arranged through hotel
• Manage airport greeters/concierge and conduct audits at the airport monthly to ensure consistent service standards met at all times
• Assist Chief/Head Concierge in the management of the Concierge department
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