A

Service Desk Analyst - Urgent Position

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Job Description - Service Desk Analyst - Urgent Position

We are looking for an expert Service Desk Analyst to join our productive team at ABC Consultants in Doha.
Growing your career as a Full Time Service Desk Analyst is a great opportunity to develop relevant skills.
If you are strong in teamwork, presentation and have the right drive for the job, then apply for the position of Service Desk Analyst at ABC Consultants today!

1) Ensure full availability of Service Desk telephone and email support during shift.
2) Provide telephone and email support for clients and users.
3) Pro-actively monitor support mailboxes and log in the system.
4) Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
5) Create, document, and review work instructions to help deal with similar incidents and requests.
6) Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.

1) Secondary education in IT or related field
Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP)
2) Experience with BES and Blackberry support.
3) At least 1 year support of Cisco IPT systems.
4) Troubleshooting and problem analysis skills.
5) Experience with HP Service Manager is a plus.
6) Operational experience in maintaining complex IT environments. Excellent English written and verbal communication skills.
7) Knowledge of Arabic is a plus.

About The Company

ABC Consultants is one of the leading players in organized recruitment services in the Middle East. We are the preferred recruitment partners for clients and a trusted consultant for all senior professionals. Our network is spread across continents and enables us to bring an international approach to recruitment. We are located in the regional business hub, Dubai and cater to the Middle East & African countries. Our sourcing and recruitment solutions are focused on servicing upper middle management, senior management & c level mandates.

Benefits of working as a Service Desk Analyst in Doha:


● Excellent benefits
● Company offers career progression opportunities
● Advantageous package
Original job Service Desk Analyst - Urgent Position posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share this job with your friends

Similar Education / Training Jobs in Qatar

Get 10X More
Job Interviews

thunder iconAutomate Job Applications

Share this job with your friends

💰

Education / Training Salaries

GrabJobs is the no1 job portal in Qatar, connecting you to thousands of jobs fast! Find the best jobs in Qatar, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2025 Grabjobs Pte.Ltd. All Rights Reserved.