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Client Services Executive (Qatar)

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - Client Services Executive (Qatar)

  • Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
  • Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
  • Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
  • Assist the other departments in investigating and resolving transaction related queries.
  • Identify ways of improving client service and recommend them to the Team Leader / General Manager.
  • Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
  • Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
  • Interact with Customers and assist them for resolving their respective queries.
  • Assisting other departments to get responses from Correspondent Banks for their respective tasks.
  • Utilizing software, databases, and tools appropriately
  • Must be a graduate as a minimum.
  • Minimum two year’s customer service experience within a service industry.
  • High standard of accuracy and attention to detail
  • Exceptional customer service skills
  • Good telephone etiquette
  • Ability to effectively prioritize and execute tasks in a high-pressured environment
  • Proven team player
  • Strong written and oral communication skills
  • Must be able to speak fluent English language
  • Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

- Annual leave (30 days)

- Annual ticket to country of origin

Original job Client Services Executive (Qatar) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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