Flex Account Manager

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Job Description - Flex Account Manager

  • Deliver Flex customer journeys working with the Flex Operations manager to support communications with customers (e.g. process new flex customer registrations, process renewals and other contract changes)
  • Prepare accurate and timely invoices for flex customers (including calculation of accurate Flex Supply cost and application of industry charges)
  • Support with analysis and diagnostics to address customer queries, requests and complaints
  • Deliver operational requirements within Flex Customer SLAs
  • Assist with the production and explanation of energy budgets for customers
  • Develop customer account reconciliations including Pass-Through and Flex billing reconciliations
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