Customer Service Manager - Remote Work

salary Salary :

QR5,460 - 9,100 monthly

icon building Company : Barwa Group
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Service Manager - Remote Work

Job Description:

Barwa Group is seeking a part-time Customer Service Manager to join our team. This position offers the flexibility of remote work, allowing you to work from the comfort of your own home. As a Customer Service Manager, you will be responsible for overseeing our customer service team, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Manage a team of customer service representatives, providing guidance and support as needed - Develop and implement customer service policies and procedures - Monitor customer interactions to ensure quality service is being provided - Handle escalated customer complaints and issues, finding solutions to resolve them effectively - Analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Track and report on key performance metrics related to customer service

Requirements: - 8 years of experience in a customer service role - Proven experience managing a customer service team - Strong communication skills, both written and verbal - Excellent problem-solving skills and the ability to think creatively - Resourceful and driven, with a strong commitment to customer satisfaction - Ability to work independently and remotely - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Parental leave - Travel opportunities - Paid sick leave

Working Environment: At Barwa Group, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible experience for our customers, and we are looking for a Customer Service Manager who shares our passion for delivering top-notch service.

Deadline to apply: June 26, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and welcomes candidates from all backgrounds to apply for this position. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Service Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

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