Customer Care Manager - Work from home

salary Salary :

QR6,552 - 9,464 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Care Manager - Work from home

Job Description:

Qatar Electricity & Water Company is currently seeking a highly experienced and motivated Customer Care Manager to work from home in Doha, Qatar. This position is part-time, suitable for mid-to-senior level professionals with at least 8 years of experience in customer service management.

Responsibilities: - Manage a team of customer care representatives to ensure high quality service delivery - Develop and implement customer care strategies to enhance customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Resolve escalated customer complaints and issues in a timely and efficient manner - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance evaluations and provide coaching and feedback to team members - Stay up-to-date with industry trends and best practices in customer care management - Provide regular reports and updates to senior management on customer care performance

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in customer service management - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Proficiency in Microsoft Office suite and CRM software - Independent and reliable work ethic - Strategic planning and problem-solving skills - Ability to work remotely and manage a virtual team effectively

Benefits: - Joining bonus - Retirement plan - Company transportation

Working Environment: At Qatar Electricity & Water Company, we are committed to giving back to the community through corporate social responsibility initiatives. As a Customer Care Manager, you will have the opportunity to contribute to these initiatives and make a positive impact on society.

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

Deadline to apply: 2024-07-05

Join our team and be part of a dynamic company that values employee growth and development! Apply now to become our next Customer Care Manager.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Customer Care Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

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