Online Support Associate

salary Salary :

QR3,276 - 5,187 monthly

icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Support Associate

Job Description:

Qatar National Broadband Network is looking for an enthusiastic Online Support Associate to join our team in Doha. As an Online Support Associate, you will be responsible for providing timely and effective customer support to our online users. This role is part-time and entry-level, requiring at least 1 year of experience in a similar position.

Responsibilities: - Respond to customer inquiries and provide technical support via email, live chat, and phone - Troubleshoot and resolve customer issues in a timely and professional manner - Assist customers with account setup, password resets, and other account-related tasks - Collaborate with other departments to address customer concerns and feedback - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product features and updates to provide accurate information to customers - Contribute to the improvement of our online support processes and systems

Requirements: - Passionate about delivering excellent customer service - Highly motivated and able to work independently - Strong emotional intelligence and people management skills - Excellent communication and problem-solving abilities - Ability to multitask and prioritize tasks effectively - Proficient in Microsoft Office and online communication tools - Familiarity with customer support software is a plus - Must be located in Doha and available to work part-time hours

Benefits: - Dental insurance - Remote work flexibility - Travel and spending expenses covered

Working Environment: At Qatar National Broadband Network, we nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to think creatively, take initiative, and contribute innovative ideas to help us grow and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Qatar National Broadband Network is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

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