Web Chat Officer - Remote Work

salary Salary :

QR4,914 - 7,280 monthly

icon building Company : Snoonu
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Web Chat Officer - Remote Work

Job Description:

As a Web Chat Officer at Snoonu, you will be responsible for providing customer support and assistance through various web chat platforms. This is a remote work position based in Doha, Qatar, and is part-time with opportunities for growth within the company. The ideal candidate will have at least 4 years of relevant experience in a similar role.

Responsibilities: - Respond to customer inquiries and concerns in a timely and professional manner via web chat - Provide accurate information about products, services, and company policies - Assist customers with order placement, refunds, and exchanges - Resolve customer complaints and issues with empathy and understanding - Collaborate with other departments to ensure seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company updates - Work independently to manage workload efficiently and effectively

Requirements: - 4 years of experience in a customer service or web chat role - Resourceful and able to problem-solve effectively - Independent and able to work remotely with minimal supervision - Excellent communication skills and ability to negotiate with customers - Strong cooperation skills to work effectively with team members - Bachelor's degree in a related field is preferred but not required - Proficiency in Microsoft Office and web chat platforms

Benefits: - Relocation allowance for eligible candidates - Life insurance coverage - Free food provided for all employees - Opportunities for career advancement within the company

Working Environment: At Snoonu, we prioritize building strong connections and treating our colleagues like an extended family. We believe in fostering a supportive and inclusive work environment where everyone can thrive and succeed.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Snoonu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Web Chat Officer - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

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