Technical Sales Support (Quotation)

Contract type: until 30th October, prolongation available (+6 months)

Working schedule: M-F, 9-18, 2 days/week at the office (Pipera)

Tasks

Quotation Management:

• Main point of contact on the configurations and quotations he/she manages (customer points of contact, sales and internal departments)
• Identifies specific requests and engages the appropriate teams to complete request (sales, presales, pricing, engineering)
• Assumes request ownership and proactive follow-up until completion of request with all internal departments involved
• Manages commit date and provide visibility/transparency of request status (proactive communication)
• Has the ability to prioritize requests based on criticality, business impact and customer satisfaction.
• Manages high value, complex, multi-year projects with highly complex configurations
• Perform non-standard account specific activities

Technical expertise

• Maintains up to date all knowledge on processes, tools, products and nesting capabilities (including products newly introduced)
• Has a deep understanding on solution offering (customer site knowledge, understands what is the need of the customer, has a basic understanding of supply chain capabilities, ensures solutions meet customer requirements, provides alternative solutions in case of availability issues)
• Offers proactive advice on product offering and catalogue setup and maintenance (identify gaps in initial request, cabling, PDU, racking, alternatives for better margin/performance)
• Is available to join customer meetings for technical consultancy, virtually or face to face for specific situations
• Engages Techub/pre-sales in the right cases and is able to solve technical aspects not part of pre-sales activity

Customer focus and Sales relationship

• Is responsible for establishing and maintaining working partnerships with customers - both internal and external
• Works closely with sales and/or customer to ensure alignment on configuration needs
• Acts as one contact point for Sales for queries gets a reliable timeframe when he/she will get the final answer/task resolved and appropriate updates / intermediate status updates of the request until resolve

Requirements

• Experience in the technical field is a plus.
• University/high-school studies (Computer Science or Electrical Engineering preferred);
• Minimum two years experience in Operations;
• Fluent English knowledge;
• Advanced communication skills (good questioning and listening skills);
• Ability to engage in discussions with external customer contacts regarding the quoting process but as well on technical matters related to the specific portfolio;
• Ability to learn quickly;
• Flexibility in adapting to non-standard requests;
• Ability to work under time pressure and to meet high expectations of the account team and the customer;
• Flexibility to adapt to a multi-cultural virtual account team
• Please note that this is a technical role and hardware knowledge is required.

Benefits

• Health subscription
• Meal Tickets
• Paid leaves: 24 days / year
• Bookster subscription
• Worldclass preferential subscription
• Instant access to salary
• Remote work compensation