Front Desk Operations Coordinator

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Job Description - Front Desk Operations Coordinator

Job Description

Stella stays - who are we?

Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living. 

We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience. 

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management. 

Stella Stays is the winner of:

  • 2022 Gulf Business Award for "Proptech Company of The Year" 

  • 2021 Stevie Awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for our technology and revenue generation strategy respectively.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Dubai. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

  • Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.

  • Oversee in-house inventory management and stock count to maintain adequate supplies.

  • Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.

  • Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.

  • Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.

  • Ensure compliance with property documentation requirements and quality assurance standards.

  • Respond promptly and professionally to on ground guest requests, ensuring their needs are met.

  • Handle add-on service requests and coordinate with relevant service providers.

  • Source and manage reliable service providers and vendors, negotiating favorable contracts.

  • Maintain data control and confidentiality of sensitive information.

  • Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.

  • Answer and direct incoming calls, taking accurate messages when necessary.

  • Manage incoming and outgoing mail and packages.

  • Maintain the tidiness and appearance of the reception area.

  • Assist with ad hoc administrative tasks as needed.

Requirements

The ideal candidate for this role should have:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

  • Proven experience in Operations and Front Desk management, preferably in the hospitality industry.

  • Strong organizational and multitasking abilities, with attention to detail.

  • Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.

  • Proficient in using property management systems and other relevant software.

  • Ability to work independently and make sound decisions in a fast-paced environment.

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.

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