G

IT Service Delivery Specialist

icon building Company : Giza Systems
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Job Description - IT Service Delivery Specialist

Job Description
Responsible for 1st level IT supports according to corporate standard IT policies and procedures. Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
Implement, maintain and adhere to corporate Information Security Policies Perform account creation/update activities (Mail, AD, Voice, etc..) Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc. Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support Ensure the implementation of desktop policies and controls. Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff. Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope. Share knowledge with team regarding resolution of unknown issues. Understand and implement IT processes
Provide feedback contributing to process improvement/Revamp Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them. Personal Skills
Good interpersonal skills
Good problem-solving techniques
Ownership and self-motivation
Technical Skills
• Operating systems (Windows 10/Windows Server)• ITIL Foundation • Basic Network Knowledge • Microsoft desktop applications • Basic hardware support Education
B.Sc. of Engineering, Information Technology or equivalent.
Original job IT Service Delivery Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

Similar Jobs in Saudi Arabia

🔎

People also search for

Get 10X More
Job Interviews

thunder iconAutomate Job Applications

Share this job with your friends

GrabJobs is the no1 job portal in Saudi Arabia, connecting you to thousands of jobs fast! Find the best jobs in Saudi Arabia, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2025 Grabjobs Pte.Ltd. All Rights Reserved.