Retail Sales Agent JBL

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Job Description - Retail Sales Agent JBL

Job Title : Retail Sales Agent
Department: Sales
Reports to: Provincial Retail Sales Manager

Role Purpose


Maintain cleanliness and excellent appearance within the Front Counter. Project a professional image in greeting and serving customers.

Ensure all sales targets are met/exceeded. Ensure all cash and the cash float are handled correctly. Use SPS system to complete AWBs in line with company standards.

Problem Complexity /
Ensure that perfect shipment criteria is met at all times. Maintain suitable levels of brochures and tariffs on display. Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty
Customer / Stakeholder Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage. Security screen all shipments prior to acceptance. And take necessary action against DGA shipments. Hold consignee collect shipments as appropriate

Ensure all machinery is in working order (Card, Weighing, Computer) Up loading of Disk information from the SPS accurately at the end of each day

People Management Ability to understand the perceptions and needs of others, as well as to pick up clues to others’ current unspoken thoughts

To serve SNAS/DHL customers at the Front Counter, ensuring that all customer needs are met, questions and queries handled, all shipments are correctly and accurately processed and company standards are met or exceeded at all times.


Ensuring that information and issues are treated with utmost objectivity, professionalism, and confidentiality.

Pressure often brought about by the number, urgency and diversity of tasks and activities.

Bachelor's degree or equivalent.

Experience: At least 2 years in Customer Service or similar experience.

Technical Knowledge/Skills
Technical Knowledge/Skills: Very good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access).

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